General Information for Users of ASM Journal Sites

Institutional Subscribers 

Download the 2010 Pricing Catalogue»

• Subscription Prices
• Ordering Procedures
• Updating Subscription Information
• Claims and Other Print Management Issues
• FAQs
• Contact

An online institutional subscription to the ASM journals provides users and librarians with several useful features, including immediate access to newly accepted primary-research manuscripts published online up to 12 weeks before final publication, final issues that include author-supplied Supplemental Material for selected articles, an e-mail-based alerting service that delivers electronic Table of Contents or newly accepted manuscript notifications, journal medical search and browsing, COUNTER compliant usage statistics, and direct links to outside databases including PubMed Central. Clinical and Vaccine Immunology and Eukaryotic Cell are online-only journals. Print back volumes are still available. Please contact our print journal staff at asmjournals{at}subscriptionoffice.com.

Subscription Prices 

2010 Institutional Rates

Download the 2009 Pricing Catalogue

Librarians:
ASM offers a discounted price for subscribing to all 11 online journals and for special journal packages.
An online subscription provides access for an institution in one geographic location (e.g., one city) that has 1– 200 (price A), 201 – 1,500 – (price B), or 1,501 – 3,500 (price C) doctoral students (PhD, MD, or DVM, etc.) and postdoctoral programs plus faculty and postdoctoral programs in the Life Sciences (life science employees for companies). If you require a quote for over 3,500 such individuals or for a multisite institution, please e-mail asmjournals{at}subscriptionoffice.com.

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Ordering Procedures  

General Procedures:
Submit your order and payment to your subscription agent or directly to the ASM Institutional Subscription Office. If you are ordering through a subscription agent, it is important that they submit your site administrator contact information to us. This will allow us to process your order promptly and contact the correct individual with activation instructions via e-mail. Once your order and payment have been received and processed by ASM's Institutional Subscription Office, a letter or e-mail with instructions for obtaining access to the online journal(s) will be sent to your site administrator. This letter will give direction to an online form to provide the following information necessary to activate the online subscription:

• Institution's IP address(es)
• Site Administrator name, title, phone, fax, and e-mail
• Customer number (included in the letter)

Activating Your Institutional Subscription:
You must agree to the terms of the online click-through site license before access will be granted. Once you have accepted the agreement terms and conditions, you may activate your online subscription.»

Renewing Institutional Subscriptions:
Before you renew, it is important that you review the subscription agreement terms and conditions (site license) that apply to the year for which you are renewing, since the license may have changed from that of the previous subscription year. Please review ASM's 2010 site license. By activating your subscription, you agree to our subscription license terms and conditions.

Subscription Term:
An online subscription is for the calendar year. Once a subscription terminates, further access to the online journal will be denied unless renewed. However, free access is granted to a journal's archive (i.e., issues published more than six [6] months previously for the primary-research journals and one [1] year previously for the review journals) subject to the terms and conditions outlined in the site license agreement.

Inquiries regarding institutional subscription orders may be directed to the ASM Institutional Subscription Office or one of the agents.

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Updating Subscription Information 

SITE ADMINISTRATOR ONLY

• Send us feedback if you are unable to access the full text and your institution has an online subscription.
• View your Institutional Usage Reports.»
• How to view or change your subscription information. Please make sure that your subscription administrator e-mail address is updated in your journal subscription record. If you cannot change this in the record, send your online subscription customer number and request an e-mail update.»
• What to do if you forget your customer number.
• How to change your online subscription password. First make sure that your e-mail address is updated in your journal subscription record. If you cannot change this in the record, send your online subscription customer number and request an e-mail update.
• What to do if you forget the administrator username and/or password. First make sure your e-mail address is correct in your journal record. If you cannot change this in the record, send your online subscription customer number and request an e-mail update.
• Problems? Please read Frequently Asked Questions about institutional member subscriptions or contact the ASM Institutional Subscription Office .

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Claims and Other Print Management Issues  

Institutional Print Subscription Claims:
Missed issues for institutions who subscribe directly through ASM will be replaced one time only free of charge, and a maximum claim of 3 issues per subscriber per year will be accepted. A shipping/handling fee of $35.00 will be charged for each claimed issue over and above this limit.

Claim Time Frames:

Once delivery begins, claims for print journals must be submitted within the following time frames.

• Claims for the U.S., Canada, and Mexico must be made within 3 months of the mailing date.
• Claims for outside the U.S., Canada, and Mexico must be made within 6 months of the mailing date.

Change of Mailing Address for a Print Journal:
You may notify the asmjournals{at}subscriptionoffice.com, and include the journal title(s), your institutional subscription number, your old address, and your new address.

Information for Subscription Agents:

• Cancellations are not allowed except for duplicate payments. A duplicate payment is considered to be one or more orders for the same journal version.
• Complete back-volume orders will be shipped bulk by traceable carrier. The agent is responsible for paying all shipping costs, duties, and/or taxes.
• Consolidated Order Claims: missed-issue claims will not be accepted for bulk orders delivered to an agent’s consolidated shipping address.
• Damaged-issue claims must be received within 10 days of delivery.

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FAQs 

Please review ASM's Frequently Asked Questions about Institutional Subscriptions»

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Contact 

Orders for institutional subscriptions should be sent to ONE of the following ASM representatives:

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